Modern Medicine Distribution

GREENSHIP RETURNS AND REFUND POLICY

Effective March 2025

At Greenship, we are committed to providing high-quality products and excellent customer service. This
Returns and Refund Policy outlines the terms under which products may be returned, in compliance with the
Australian Consumer Law (ACL) and Therapeutics Goods Administration (TGA) regulations.

1. Return Period

  • Return requests must be submitted within 14 days of receiving the order
  • Returns due to damaged, defective, or incorrectly supplied products must be reported within 48 hours of delivery
  • Returns outside these timeframes will not be accepted unless required under ACL

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product is damaged, faulty, or defective upon delivery
  • The incorrect product was supplied due to an error by Greenship
  • The product is within its expiry date and has been stored as per TGA guidelines
  • The product is in its original, unopened, and undamaged packaging
  • The request is submitted within the required timeframe

Change-of-mind returns or ordering errors by the pharmacy or dispensary are not accepted.

3. Reasons for Return

Returns may be accepted for the following reasons:

  • Damaged or Defective Products: If a product arrives damaged or is found to be defective upon delivery, it is eligible for return
  • Incorrect Product Supplied: If an incorrect item is received due to a Greenship error, we will arrange for a replacement or refund
  • Product Recall: In the case of a manufacturer or TGA-initiated recall, affected products must be returned in accordance with regulatory requirements

4. Return Process

To initiate a return:
  1. Submit a Return Request: Complete the online Return Request Form available on our website within the required timeframe
  2. Approval & Instructions: Our team will review your request and provide return authorisation and shipping instructions
  3. Return Shipping: Greenship will provide a prepaid consignment note for returns due to our errors, damaged, or defective products In other cases, return shipping costs are the responsibility of the pharmacy/dispensary
  4. Inspection & Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your request
  5. Refund/Exchange: Approved returns will be processed as follows: A replacement product will be issued where possible If a replacement is not available, an account credit will be provided Refunds are only offered where legally required under ACL
5. Reasons for Return Rejection
Returns will not be accepted in the following cases:
  • The return request is made outside the eligible timeframe
  • The product has been opened, used, or not stored correctly
  • The product is not defective or incorrect and is being returned due to a change of mind
  • The return is missing proof of purchase or an approved return authorisation
6. Refund Method
  • Defective or incorrect products:
    A replacement product will be sent where available
  • Stock shortages or product recalls: A full refund or credit will be issued
  • Refunds will be issued only where required by ACL
7. Contact Us
For return requests, please contact our customer support team:

We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.

This policy is subject to change in accordance with updates to regulatory requirements.